FAQ - Shipping, Returns & Care

Shipping & Delivery

How much does shipping cost and how long does delivery take?

Shipping within Canada is charged at a flat rate, with both standard and express options. We're happy to offer free shipping on all orders within Canada over $85 CAD. Estimated delivery times vary by shipping method and are always shown at checkout before you complete your order.

Shipping to the USA is available via USPS Ground, with an estimated delivery time of up to 10 business days, at a fixed rate shown at checkout.

International shipping is also available at checkout, with rates and delivery times varying by location. You'll always see the final shipping cost and estimated delivery time before completing your purchase. Customs duties, taxes, or import fees may apply depending on your country and are the customer's responsibility.

Delivery times are estimates provided by carriers and may occasionally be delayed by circumstances outside our control.

When will I get my order?

Each order is carefully prepared in our small family studio. Because our products involve manual work such as assembling, packing, and shipping, we do not mass-produce. Processing time is up to 10 business days before an order ships. We appreciate your support and understanding.

Returns & Refunds

We want you to be satisfied with your purchase. Customers may request a return within 14 consecutive days of receiving their order and are responsible for return shipping costs.

To be eligible for a return: items must be unused and in original condition, returned in original packaging, with proof of purchase (name and order number).

Non-returnable items: final sale items, gift cards, and personalized/custom products.

Are any purchases final sale?

Yes — all custom items and discounted sales are final sale and will be clearly marked. We're unable to accept returns on these items.

Damaged or incorrect orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 consecutive days of delivery with photos of the issue and we'll assist you accordingly.

Refunds

Once a return is approved and received, refunds are processed to the original payment method within 15 business days. Original shipping fees are non-refundable unless the return is due to our error or a defective product.

Order cancellation or changes

Orders may be cancelled before shipment, though we can't guarantee a cancellation request will be completed in time — due to our processing time of 1–10 business days, orders may already be shipped before a request is reviewed. Contact us within 24 hours of placing your order and we'll do our best to accommodate. If the order has already shipped, our standard return policy applies.

Delayed delivery

If an order isn't delivered within 30 days of the estimated delivery date, customers may request cancellation and a full refund in accordance with British Columbia consumer protection laws. Delays are beyond our control, and we appreciate your patience.

Materials & Care

Where are your products manufactured, and what material do you use?

Our products are manufactured locally in Vancouver, BC, in our own home studio. Our prints are made with premium PLA filaments — a biodegradable bioplastic made from renewable resources such as corn starch and sugarcane, with a lower carbon footprint than traditional petroleum-based plastics.

How do I take care of my product?

Keep prints away from heat and direct sunlight, as exposure may warp or damage the filament. When needed, gently remove dust using a soft, small brush.

Important safety notice: none of our prints are intended for children. They are not designed as children's toys and may contain small parts that can break or come loose. They are not safe for chewing, biting, or placing in the mouth. Please keep out of reach of small children at all times.